Chamber and committees

NHS Grampian was allocated funding to support additional orthopaedic activity at Woodend Hospital as part of our £30 million investment in planned care.

Activity levels will increase over the coming months and the Scottish Government will work closely with the Board to support delivery.

IT system faults are unplanned events of a technical nature that result in an IT system that is required to operate the public charging network becoming inoperable or unable to work as intended. Downtime is a period of time when an affected IT system is inoperable or working sub-optimally due to a fault. This does not include planned downtime, for example, as part of routine systems maintenance.

IT system downtime does not necessarily mean that the charging infrastructure itself was affected or that drivers could not get the charge they needed. Most IT system faults that arise on the Charge Place Scotland network are resolved quickly and do not impact the majority of users.

Total Percentage ‘IT systems’ downtime:

• 2022: 3.5 hrs – 0.04% downtime = 99.96% uptime
• 2023: 13 hrs – 0.15% downtime = 99.85% uptime
• 2024: 53 hrs – 0.6% downtime = 99.4% uptime

Breakdown of ‘IT system’ faults over last 3 years:

• 2 December 2021 Downtime: 1 hour

Systems affected: Third party SIM card supplier’s system – A data centre shut down for maintenance. This caused the system to go down for 1 hour but the system defaulted to ‘any card’ mode which allowed drivers to continue using the network with minimal impact.

• 26 January 2022 Downtime: unavailable

Systems affected: Network wide outage caused by load balancing issues. Resulted in temporary communication issues between the network and the back office. Drivers still able to charge throughout this event.

• 13 May 2022 Downtime: Unavailable, but noted that fault arose on a Friday and was fully resolved by the Monday.

Systems affected: CPS website map. Status pins freezing and not updating.

• 26 May 2022 Downtime: unavailable

Systems affected: reoccurrence of map app issue noted above

• 8 June 2022 Downtime: 1 day

Systems affected: Third party SIM card supplier’s system – data centre shut down for maintenance as before (Dec 2021).

• 1 and 2 August 2022 Downtime: Below 1 hour

Systems affected : Third party data centre issue caused back office and website interruptions around 11pm. The issue originating at a data centre in London and impacted multiple customers across the whole sector, not just CPS.

• 18 September 2022 Downtime: 4 hours

Systems affected: eConnect issue – some drivers unable to start a charge with RFID cards. However, other access methods remained available to start/stop charges, such as the mobile app, webpay and contactless pay.

• 1 December 2022 Downtime : 2 hours 25 minutes

Systems affected: network issue resulting in the loss of RFID authentication for some drivers. However, other access methods remained available to start/stop charges, such as the mobile app, webpay and contactless pay.

• 14 December 2022 Downtime: 1 hour

Systems affected: DNS Certificate not approved – affected access to web application and driver accounts. Fixed by renewing certificates.

• 20 January 2023 Downtime: 4 hours

Systems affected: Network connectivity – Third party SIM card issue which affected multiple businesses/services not just the CPS network.

• 18 February 2023 Downtime: 07:13 – 09:15 – 2 hours

Systems affected: Live map/website certification affecting access.

Did not impact the network access in any way.

• 14 July 2023 Downtime: 6 hours 32 minutes

Systems affected: Software vulnerability resulting in the website being taken down until resolved. Network still fully functioned, no impact on driver experience.

• 26 September 2023 Downtime: 1 hour

Systems affected: Password reset for drivers on Econnect system. This resulted in high demand for access to the website. Development team placed the CPS website into ‘maintenance mode’ to allow them to investigate and implement a fix for the performance issue. No impact on charging sessions or connectivity between CPS & charge points

• 2 March 2024 to 12 March 2024 Downtime: Unavailable

Systems affected: webpage error relating to Google Maps. CPS live map not allowing a search of charge points to take place.

• 9 April 2024 – 14 April 2024 Downtime: Unavailable

Systems affected: Server error caused by too many drivers logging into their account simultaneously to effect a change. Caused the server to run slowly or show an error message. Did not impact network utilisation using any method of starting a charge.

• 3 May 2024 Downtime: Unavailable

Systems affected: Customer billing system. Did not result in ‘downtime’, some customers issued invoices with errors due to systems fault.

• 8 May 2024 Downtime: 9 hours 14 minutes

Systems affected: Outage at a third party data centre. Temporarily affected information stored in the CPS customer database. Did not affect the operation of the charge point infrastructure itself and it did not prevent users from accessing the network using either their RFID or other payment methods.

• 26 June 2024 Downtime: 2– 3 hours

Systems affected: Third party SIM card supplier’s system. Some drivers had issues starting and stopping sessions via the mobile app, although other access methods continued to work as normal.

• 30 June 2024 Downtime: Unavailable

Systems affected: Econnect. Some drivers unable to access their online account but this would not stop them from starting or stopping a charge session via the app or RFID card.

• 12 July 2024 Downtime: 13 hours

Systems affected: Third party supplier server outage. Some drivers unable to start/stop a charge using the mobile app. Affected some RFIDs. Those drivers continued to access via webpay, contactless (where available) and by remote starts by the contact centre. Minimal impact on drivers ability to get a charge.

• 22 July 2024 Downtime: 15 minutes

Systems affected. Telephony. CPS staff unable to answer calls.

This did not impact the network utilisation using any method of starting a charge.

• 10 & 11 August 2024 Downtime : 28 hours

Systems affected: network wide performance issue with intra-system communications dropping out unexpectedly, resulting in back office systems working at a reduced capacity.

Carer Support Payment is replacing Carer’s Allowance in Scotland. Ahead of delivering the benefit we engaged extensively with carers and support organisations to consider how our benefit could work better, and we know the earnings limit is an area where people would like to see change.

Carer Support Payment largely mirrors Carer’s Allowance rules on earnings to protect a safe and secure transfer for people in Scotland already getting Carer’s Allowance. We have already improved how these rules are applied, for example with better ways of averaging earnings, reducing the impact of the ‘cliff edge’ for many carers.

We have also considered further changes which could be made once the transfer of benefits from Carer’s Allowance is complete. Our analysis found that an earnings taper to address the cliff edge earnings limit would add significant complexity for carers, operationally, and in terms of interactions with wider support. However we took feedback in our 2022 public consultation on two proposals which would help address this issue – an increase to the earnings threshold, with a link to 16 hours at a specific rate, such as Real Living Wage, and a proposal for a run on of support where carers earn over the limit so that they don’t lose all support immediately.

Noise mitigation measures do not form part of the current scope of works being undertaken at Charing Cross.

Glasgow City Council are currently constructing an active travel scheme to install cycle lanes at Charing Cross and along St George’s Road. Therefore, as the area around Charing Cross is changing substantially, it is our intention to undertake noise monitoring in the area on completion of these works to ensure that any noise mitigation works implemented in the future work effectively following these major works.

Transport Scotland is committed to ensuring noise management is included in all their activities and responsibilities, including the work being undertaken on the M8 at Charing Cross. Transport Scotland has also been working closely with Glasgow City Council on providing noise management advice to the Future of the M8 Motion, and related schemes.

(a) The new parapets at Charing Cross have been increased in height from 1.1 metres to 1.5 metres, which is a 36% increase, to comply with the current national design standards that require a minimum of a 1.4 metre high parapets where routes can be used by cyclists. This was necessary due to the installation of the new cycle lanes around Charing Cross.

(b) The works were designed and constructed in collaboration with Glasgow City Council and their Phase 2 of Connecting Woodside Project. Parapets are galvanised to increase their resistance to corrosion, which is more durable than a painted finish. While the galvanising can be over-painted, the paint does not bond well and is more expensive. Over time, the galvanised finish will weather and be less obtrusive.

The Scottish Government intends to update the School Premises (General Requirements and Standards) (Scotland) Regulations 1967.

Given the previous consultation exercise took place in 2017-18, we must now consider the updated context that the regulations will exist in.

We are now taking this work forward and will re-consult on the Regulations in due course.

The Government’s future legislative programmes will be announced in the relevant Programme for Government in the normal way.

The Scottish Government is committed to keep The Promise by 2030 and has recently set out further detail on activity underway in our Promise Implementation Plan Update 2024: Keeping The Promise to our children, young people and families: progress update 2024 - gov.scot (www.gov.scot). This includes a continued commitment to introduce a Promise Bill by the end of this parliamentary session, dependent on wider pressures on the Parliamentary legislative calendar.

We are currently conducting a number of consultations which will inform the next steps on key areas and, where appropriate to inform The Promise Bill.

This includes the next stages of reform of the children’s hearing system; the future of foster care; the definition of care experience; and the support available to those moving on from care.

Discussions regarding the 2025-26 budget remain ongoing, and as such we are unable to provide any details regarding the Place Based Investment Programme (PBIP) or other regeneration capital funding programmes for 2025-26.

The Case for Investment for Clyde Metro is being led by Strathclyde Partnership for Transport (SPT), supported by Glasgow City Council, with Transport Scotland providing a project assurance and support role.

This key stage of the development process, which will include consideration of access improvement to Glasgow Airport, will inform decisions around network selection, phasing and implementation. This work is already underway and progressing in earnest with completion currently anticipated by early 2027.

Further details on the progress of the Case for Investment stages can be obtained by contacting SPT directly at [email protected].

Officials have met with education leads in the local authorities expecting to be most affected to understand their assessment of the potential move of pupils to the state sector. We have also sought assurance from local authorities that they have the capacity to support pupils in the event of an independent school closing. I have met with the Scottish Council for Independent Schools and officials will continue to engage with them directly, following this policy change from the UK Government.