Chamber and committees

When the application process for travel cards was launched we asked that only those with an essential need to travel by bus apply. It was for individuals to decide whether their journeys were essential in the light of Scottish Government and Transport Scotland guidance. With restrictions now easing, we are now in a position to encourage all young people to apply.

We initially asked that only those with an essential need to travel by bus should apply due to the high rates of COVID-19 cases. This was intended to help minimise pressure on local councils, also impacted by the current situation with the pandemic, which are responsible for processing applications and responding to enquiries. With restrictions now easing, we are now in a position to encourage all young people to apply.

New cards are required to access the scheme as previously issued cards will not have the necessary digital travel product encoded on them. This is needed so that bus journeys under the scheme can be recorded so that the Scottish Government can accurately reimburse operators for the fare. New cards allow for differentiation between journeys made under 16 year olds and over 16 year olds, which are reimbursed at different rates. They also implement the parental or guardian approval requirements that are in place for 5-15 year olds to access the scheme.

We welcome that the unions are sharing their ideas and views. Transport Scotland officials attended the launch of the unions’ publication, and the previous Minister for Transport discussed various subjects covered in that report in his engagements with the unions.

Our focus is currently on the mobilisation of ScotRail Trains Ltd, which will provide passenger services within the public sector, under Scottish Government control, from April. Discussions with rail trade union representatives are underway, ensuring continued engagement, as part of the transition on 1 April 2022 of ScotRail to ScotRail Trains Ltd.

I am keen to meet the unions and advance a constructive dialogue on these matters and, to that end, a meeting is scheduled with all four rail trade unions for 10 February.

Local authorities are independent corporate bodies with their own powers and responsibilities and are entirely separate from the Scottish Government. As long as they act lawfully, it is up to each local authority how it manages its day-to-day business and decision making processes: including decisions on de-risking of net zero projects.

One way in which we are supporting local authorities is through our Green Growth Accelerator programme which will help local authorities reduce the risk of investment in low carbon infrastructure, by providing agreed resource funding based on project outcomes, as well as access to Scottish Government and Scottish Futures Trust advice and support at the development stage of projects.

The ticket office review is being conducted under existing rail industry processes – Schedule 17 of the Ticketing and Settlement Agreement – and as such permission was not required from Transport Scotland before Abellio ScotRail, the train operating company, consulted on ticket office opening hours.

Transport Scotland has not undertaken any assessment however Abellio ScotRail has carried out an assessment of all ticket sales, passenger assistance, ticket buying facilities, waiting areas, toilets, passenger footfall, links to local schools, colleges and businesses for every station with a ticket office. In addition, Abellio ScotRail also reviewed any instances of anti-social behaviour to ensure the proposed changes do not reduce the customer experience.

Abellio ScotRail has also confirmed that no job loses would occur and any change to opening times would be redeployed in the local area to ensure customers were better supported by having staff more visible and on the frontline.

Abellio ScotRail confirmed to Transport Scotland on 13 July 2021 of their intention to undertake a review of ticket office opening hours under Schedule 17 of the Ticketing and Settlement Agreement.

Abellio ScotRail has carried out an assessment of all ticket sales, passenger assistance, ticket buying facilities, waiting areas, toilets, passenger footfall, links to local schools, colleges and businesses for every station with a ticket office. In addition, Abellio ScotRail also reviewed any instances of anti-social behaviour to ensure the proposed changes would reduce anti-social behaviour, offer passengers more staff visible in the frontline, both in stations and on train whilst improving revenue collection.

Abellio ScotRail has also confirmed that no job loses would occur and any change to opening times would see every minute reused in the local area.

a) Discussions with the Rail Trade Union representatives are underway on this topic and we have recently received a proposition from the Unions that is now under consideration.

b) There is an existing Stakeholder Board on which passenger representatives sit, that will continue with the new company, whose chair will attend the ScotRail Trains Limited Board in the same manner as they do presently.