- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Graeme Dey on 26 January 2026
To ask the Scottish Government how many of the complaints it received were referred to stage 3 of its complaints handling procedure in each year since 2021.
Answer
The following figures show the number of complaints that were considered by the Scottish Public Services Ombudsman (SPSO) after being processed under the Scottish Government’s Complaints Handling Procedure for each of the specified years.
Year | Total number of complaints considered by the SPSO | Total number of SG complaints | % of SG complaints considered by the SPSO |
2021 | 12 | 70 | 17% |
2022 | 5 | 44 | 11% |
2023 | 7 | 54 | 13% |
2024 | 7 | 62 | 11% |
2025 | 5 | 80 | 6% |
The figure for 2025 may increase further as complainants usually have 12 months to raise their complaint with the SPSO. This period is counted from when the complainant becomes aware of the issue about which they are complaining.
The reduction in complaints reaching the SPSO demonstrates the Scottish Government’s increased emphasis on rigorous complaint handling and its renewed drive to ensure issues are resolved promptly and effectively at stage 1 and stage 2.
- Asked by: Paul Sweeney, MSP for Glasgow, Scottish Labour
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Date lodged: Friday, 16 January 2026
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Current Status:
Answered by Fiona Hyslop on 26 January 2026
To ask the Scottish Government what social value percentage weighting will be applied to bids for phase three of the Scottish Zero Emission Bus Challenge Fund (ScotZEB3).
Answer
Phase 3 of the Scottish Zero Emission Bus Challenge Fund (ScotZEB3) is delivered as a capital grant scheme and does not apply a single standalone social value percentage weighting.
Applications are assessed against four published criteria:
- Financial
- Deliverability
- Market Development - Business and Economy
- Wider Community and Decarbonisation Benefit
- Asked by: Brian Whittle, MSP for South Scotland, Scottish Conservative and Unionist Party
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Date lodged: Friday, 16 January 2026
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Current Status:
Answered by Ivan McKee on 26 January 2026
To ask the Scottish Government, further to the recent announcement by the Minister for Public Finance of a new public portal for submitting representations to energy consents applications, what level of weight will be given to representations made by individual community members through this new portal when evaluating planning applications referred to the Energy Consents Unit.
Answer
All material considerations raised in representations and submitted by members of the public are carefully considered before reaching a decision on the application.
This remains the case where representations are submitted through the new portal functionality.
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Angela Constance on 26 January 2026
To ask the Scottish Government what engagement it has had with the UK Government regarding its plans to undertake a consultation on merging sections 1 and 2 of the Firearms Act 1968 under a single licensing system.
Answer
As firearms legislation is reserved, the Scottish Government maintains engagement with Home Office officials on preparations for the public consultation planned for early 2026. This work will continue through established stakeholder forums comprising the Home Office, Police Scotland, shooting representative bodies, and Scottish Government officials. This process will ensure that perspectives from all relevant sectors are appropriately captured and that consultation responses are assessed in a thorough and balanced manner.
We understand that the consultation will seek views on strengthening shotgun licensing controls, bringing them more into line with those applied to other firearms in the interests of public safety and in light of the recommendations made. Any outcomes from the consultation relating to the potential merging of section 1 and section 2 firearms will be addressed within the resulting recommendations.
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Fiona Hyslop on 26 January 2026
To ask the Scottish Government whether it will provide information on how much Transport Scotland has spent on landside mitigation measures at the A815 near the A83 Rest and Be Thankful in each year since 2021, and what further investment it has planned for that section of road.
Answer
The operation and maintenance of the A815 is the responsibility of Argyll and Bute Council and therefore the Scottish Government doesn’t hold the information requested.
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Fiona Hyslop on 26 January 2026
To ask the Scottish Government whether ScotRail has ever issued guidance to passengers who plan to travel on its West Highland Line trains regarding the reportedly cold onboard temperatures at certain times.
Answer
This is an operational matter for ScotRail Trains Ltd. The Member may wish to contact ScotRail Trains Ltd directly to obtain this information.
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Graeme Dey on 26 January 2026
To ask the Scottish Government how many of the complaints it received, which were processed at stage 1 of its complaints handling procedure, were not resolved within five working days, in each year since 2021.
Answer
The following figures show the number and percentage of complaints processed at stage 1 of the Scottish Government’s Complaints Handling Procedure that were not responded to within five working days for each of the specified years. These figures include all complaints processed at stage 1, whether or not they then went on to be processed at stage 2.
Year | Number of complaints not responded to within 5 working days | Total number of complaints processed at stage 1 | % of stage 1 complaints not responded to within 5 working days |
2021 | 17 | 43 | 40% |
2022 | 13 | 32 | 41% |
2023 | 15 | 32 | 47% |
2024 | 6 | 37 | 16% |
2025 | 17 | 50 | 34% |
The Scottish Government’s Complaints Handling Procedure states that the deadline for responding to a stage 1 complaint is usually five working days, though this can be extended to a maximum of ten working days if necessary. We will extend the stage 1 complaint deadline when we determine that doing so will help achieve a positive outcome for the complainant.
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Graeme Dey on 26 January 2026
To ask the Scottish Government how many of the complaints it received, which were processed at stage 2 of its complaints handling procedure, were not resolved within 20 working days, in each year since 2021.
Answer
The following figures show the number and percentage of complaints processed at stage 2 of the Scottish Government’s Complaints Handling Procedure that were not responded to within 20 working days for each of the specified years. These figures include all complaints processed at stage 2, whether or not they were initially processed at stage 1.
Year | Number of complaints not responded to within 20 working days | Total number of complaints processed at Stage 2 | % of stage 2 complaints not responded to within 20 working days |
2021 | 13 | 34 | 38% |
2022 | 11 | 22 | 50% |
2023 | 13 | 29 | 45% |
2024 | 8 | 34 | 24% |
2025 | 8 | 53 | 15% |
The Scottish Government’s Complaints Handling Procedure states that the deadline for responding to stage 2 complaints is 20 working days. However, the procedure acknowledges that for complex complaints it may take longer to conduct a thorough investigation.
If we believe that an extension to the deadline will result in a more rigorous investigation, we will inform the complainant and seek their agreement to implement such an extension.
- Asked by: Kenneth Gibson, MSP for Cunninghame North, Scottish National Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Angela Constance on 26 January 2026
To ask the Scottish Government how many homicides have been recorded in each year since 1999.
Answer
The number of victims of homicide recorded in each year since 1999 was published in Homicide in Scotland 2024-25 on 28 October 2025 and is provided in the following table.
Homicide victims, Scotland, 1999-00 to 2024-25.
Year | Total Victims |
1999-00 | 123 |
2000-01 | 106 |
2001-02 | 116 |
2002-03 | 125 |
2003-04 | 109 |
2004-05 | 137 |
2005-06 | 96 |
2006-07 | 121 |
2007-08 | 116 |
2008-09 | 99 |
2009-10 | 82 |
2010-11 | 100 |
2011-12 | 93 |
2012-13 | 63 |
2013-14 | 62 |
2014-15 | 63 |
2015-16 | 59 |
2016-17 | 65 |
2017-18 | 59 |
2018-19 | 64 |
2019-20 | 67 |
2020-21 | 59 |
2021-22 | 53 |
2022-23 | 53 |
2023-24 | 57 |
2024-25 | 45 |
Source: Homicide in Scotland 2024-25 - gov.scot.
The next update to the Homicide in Scotland Accredited Official Statistics series will be provided in October 2026, which will include homicide statistics for financial year 2025-26.
- Asked by: Tim Eagle, MSP for Highlands and Islands, Scottish Conservative and Unionist Party
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Date lodged: Thursday, 15 January 2026
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Current Status:
Answered by Fiona Hyslop on 26 January 2026
To ask the Scottish Government, in light of reports of cold conditions at certain times on ScotRail’s West Highland Line services, what its position is on whether these services are safe for passengers.
Answer
The Office of Rail Regulation (ORR) is responsible for ensuring that railway operators, including ScotRail comply with health and safety law. The Scottish Government expects that ScotRail follows appropriate regulations in place to ensure its passengers travel safely.