Patients are likely to have a second face-to-face consultation following telephone consultation and so the below numbers are not unique patient contacts with the service. No of recorded patient consultations at Year PDS unscheduled care and OOH service 2018 12,410 2019 13,790 2020 27,034 2021 25,666 2022 26,979 A recent audit within the PDS unscheduled care service for non-registered patients, showed that over a three-week period 651 patients made contact and 247 of these (38%) were registered with a GDP. 61 of these patients could not be successfully signposted to their own GDP for treatment and were therefore treated by the PDS unscheduled care service. • Oral Health Improvement (OHI): The OHI team receive referrals from principally three sources to request support with registering with a GDP: 1) General referrals from health and care professionals (e.g. paediatricians, Health Visitors, NHS24, PDS unscheduled care service, social work).