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Should the treatment be tracked to see whether the puppy survived or was euthanised? When £500 is spent on a brand new puppy without its being seen with its mother—and allowing it to be seen with its mother is the best practice—should vets be helping by asking those kinds of questions?
As members of the International Ombudsman Institute, I have access to their best practice papers and this office has also sought relevant input when, for example new areas of jurisdiction are being introduced.