This year’s draft work programme will focus on four overarching outcomes for consumers: • Fair and Affordable Markets: markets are fair and affordable for all consumers, including those in vulnerable circumstances • Investing for the Future: investment decisions to develop or renew essential markets or infrastructure are based on consumers’ priorities and needs • Trustworthy, High-Quality Products and Services: the services consumers use can be trusted to deliver what consumers value and expect and, protect them from harm • Consumers at the Heart of Scotland’s Economy and Society: consumers are recognised as central to achieving a flourishing Scotland, through increased wellbeing and sustainable and inclusive economic growth Consumer Scotland | Thistle House | 91 Haymarket Terrace | Edinburgh | EH12 5HD Consumer Scotland For each of the individual workstreams we have set out the problem or opportunity we are seeking to address, what we will do to address these and who we will work with, what we want to be done differently as a result and the impact this will have on consumers. We have launched an online...