Processing times Recommendation 11: As indicated in Social Security Scotland's Business Plan Para 21 “committed to consolidating 2024- 25, continue to do all possible to improve decision-making times and call Implement within progress” on this. wait times. three months Recommendation 12: In addition to providing an estimated processing time Para 32 “Currently unable to commit to when an application is submitted, proactively provide regular updates on likely Consider further implementing” this, but “will continue wait time for processing an application, review or a change of circumstances. to explore options.” 2 Recommendation Scottish Government response Recommendation 13: Develop and deliver a 'Track Your Application' online...