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Most councils have now developed improvement plans on the back of their best-value audits. Planning for the next round of best-value work is proceeding well.
We thought long and hard about how best to approach things. We had to make assumptions, and I think that we were open about where assumptions were made.
We are taking a lead on that in the context of existing resources. We want to share best practice with planning authorities, and I expect that we will learn something from some of the best local authorities as well.However, we cannot magic planners out of the ether.
The research shows that we are now 20 per cent better than the best electricity company and only 2 per cent behind the best water company.The final element on the scorecard is prices.