The information available on service user complaints, including complaints upheld can be accessed from the following links; Links to NHS Complaints Data 2020/21 - Annual report on NHS complaints - 2020 to 2021 - Annual report on complaints - Publications - Public Health Scotland 2019/20 - Annual report on complaints - 2019/20 - Annual report on complaints - Publications - Public Health Scotland 2018/19 - Quality Indicators | NHS Complaints Statistics | Health Topics | ISD Scotland 2017/18 - Quality Indicators | NHS Complaints Statistics | Health Topics | ISD Scotland 2016/17 - 2017-10-03-Complaints-Report.pdf (isdscotland.org) 2015/16 - 2016-10-04-Complaints-Report.pdf (isdscotland.org) 2014/15 - 2015-09-29-Complaints-Report.pdf (isdscotland.org) 2013/14 - 2014-11-25-complaints-Summary.pdf (isdscotland.org) 2012/13 - 2013-09-24-Complaints-Report.pdf (isdscotland.org) 2011/12 - 2012-09-25-Complaints-Summary.pdf (isdscotland.org) 2010/11 - 2011-10-25-Complaints-Report.pdf (isdscotland.org) S6W...