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I heard consistently throughout the review that having clear and accessible communication with clients at the outset, preferably with a named point of contact, which is difficult to do in practice—we may come back to that—would really improve trust and efficiency.
I also want to touch on that, if I may. We refer to that as closing the feedback loop, which we have not really approached yet, but it is so important.
Four key evaluation studies have been done, and I will talk about the most recent ones first. You may remember that, last April, as we were giving evidence to the committee, HMRC published two data sets.
Having said all that, we understand the trepidation and hesitation that some people may experience in contacting a regulator, particularly when that is about something that has gone wrong within their organisation.
The funding flows will remain more or less the same. As I said, there may be some areas where, in specific and agreed circumstances, the Government funds integration authorities directly.