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We have talked a bit about legal aid—the committee will not be surprised that I do not agree with SLAB on arbitration—but I think that we need to be a bit more radical and look at things such as online dispute resolution and telephone mediation.
As part of the open government approach, we have moved to publishing as much as possible online. Forest Enterprise, for example, publishes its entire sub-compartment database online.
The amount of business that is being transacted online is huge and growing, and Scotland might be a little bit behind the pace compared with other countries.
One example would be some of the really deep technical skills that we need to protect people, such as children, online. We can offer a professional challenge like no other institution that I have ever come across, but we cannot pay as well as the banks and the insurance companies.
To ask the Scottish Government what its position is on the role of massive open online courses in improving the employment prospects of women and young people.
Questions and Answers
Date lodged:
19 December 2011
To ask the First Minister what the Scottish Government's position is on the financial impact on rural communities of higher delivery charges for online deliveries. S4F-00378