In addition, the company has begun piloting public drop-in sessions; senior team members are increasingly encouraged to spend time out and about in communities; and there is ongoing commitment to maintain or establish new satellite offices, rooted in communities, including one in Stornoway delivering customer care where employees all speak Gaelic. Robbie reiterated that recognising the value of employees, and continuing to invest in employee training, progression and wellbeing, as well as fair employment practices, remains front and foremost a priority for the company.