Carers Scotland said that when someone dies, there are a lot of practical things their carer will have to deal with and "there is a need for balance and compassion when attempts to reclaim money are made"iSocial Justice and Social Security Committee, Official Report, 21 March 2024, col 11..
As well as considering timings for request for overpayments, Alzheimer Scotland noted that correspondence "initially offers a degree of condolence to the individual in question who is responsible, but the next line is a demand for money" and could be worded in a more compassionate way. iiSocial Justice and Social Security Committee, Official Report, 21 March 2024, col 12.