This surge in demand and the resulting delays were anticipated and communicated to customers in advance.The tables below show Warmworks' performance for the referral to completion (RTC) KPI from April 2017-18 to 2025-26 (to end of July 2025), The dates requested cover both Warmer Homes Scotland phase 1 (WHS1) and 2 (WHS 2) and were reported on separately fo...