You can complain about things like:
our failure or refusal to provide a service
inadequate quality or standard of service
an unreasonable delay in providing a service
the conduct, treatment by or attitude of a member of staff or a contractor
our failure to properly apply law, procedure or guidance when delivering services
our failure to follow the appropriate administrative process
dissatisfaction with a Scottish Parliamentary Corporate Body (SPCB) policy or its impact
disagreement with a decision taken by the SPCB (except...