Chamber and committees

The Scottish Government is committed to improving safety on our trunk roads including the A77. While there are no road improvement schemes or upgrades planned for the A77 in 2022, £6.75m has been allocated for the A77 through our provisional road maintenance programme for financial year 2022-23.

The Scottish Government has invested over £105 million on the A77 since 2007 to March 2022 to ensure its safe and efficient operation. In addition, we have spent approximately £64 million on five separate road schemes on the A77 including the recent completion of the £29m Maybole bypass which opened in January 2022 .

Summaries of the first two papers in the Building a New Scotland series have been translated into 17 languages, including British Sign Language, Arabic, Gaelic, Polish and Ukrainian. Audio and Easy Read versions have also been produced to support accessibility. We have no current plans for a full translation of Independence in the Modern World .

The Scottish Government is prioritising those routes associated with live investment projects as set out in the answer to the question S6W-06702 on 8 March 2022, namely Mallaig – Lochboisdale Vessel Replacement Project, Oban – Craignure and Gourock – Dunoon – Kilcreggan. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .

As the member will know, disruption to the network in early 2022 linked directly to weather conditions and Covid impacts. Whilst no specific analysis of the financial and economic impacts from this ferry disruption on the Uist community has been undertaken, the Scottish Government recognises the impact these disruptions have on island life.

CalMac forms part of the local resilience partnership and prioritises the shipment of essential supplies during disruption to minimise welfare issues on the islands. Transport Scotland works with CalMac to monitor the impact of cancellations, listening to feedback directly from island communities and local resilience partnerships as well as transport operators.

CalMac has noted that it is not possible to measure unmet demand using booking systems, including the eBooking solution being delivered by the Ar Turas Programme. We understand the desire to measure bookings “not made” for a specific set of reasons, principally vessel capacity on peak-demand sailings.

CalMac has been running a working group with a number of CalMac Community Board members during the last 18 months to help clarify and support understanding of measures that can be tracked. The group has explored a range of ideas and CalMac has developed a number of reports designed to support enhanced understanding of how and when vehicle bookings are made, amended, cancelled and the resulting impact on capacity. These requirements have been taken-forward for delivery against the improved data that the new system will capture.

A number of these items have already been made available in monthly Ferry User Group performance reporting packs.

The Scottish Ferries Plan, 2013-2022, which can be found at the following link, https://www.transport.gov.scot/publication/scottish-ferry-services-ferries-plan-2013-2022/ provides, in Appendix 3, maps showing Scottish Government routes, Local Authority routes, private routes and other subsidy routes. In addition, Appendix 4 provides a complete table of all these routes and responsibilities.

Scottish Ministers have written to UK Ministers on 3 occasions regarding the impact of P&O Ferries actions, including asking UK Ministers to coordinate a 4 nations ministerial meeting to consider the wider implications in supply chain resilience and seafarer employment protection across the UK. UK Ministers have refused to do so.

The Scottish Government does not hold this information.

The number of passenger complaints received by ScotRail, through their official complaints process, is set out in the following table for the period 1 and 31 May 2022. The complaints may involve incidents that occurred before 1 May 2022.

The average recorded number of complaints per period for previous years is as follows:-

2019-2020 - 1,664 complaints

2018-2019 - 2,064 complaints

The figure for 1 April to 30 April 2022 is 1,144. The figure of 2,006 complaints for May 2022 is higher than April 2022 as this May period was when several services were impacted due to driver shortages and the subsequent temporary timetable that was introduced on 23 May 2022. The temporary timetable that was in place until 20 July 2022 aimed to provide the best possible service to as many passengers as possible with the available resources.

ScotRail do not record staff complaints and therefore the information is not available.

I refer the member to the answer to question S6W-09455 on 27 July 2022 . All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .