Chamber and committees

As Scottish Ministers are not directly responsible for the operation of SEPA and its use of resources, I have asked Nicole Paterson, Chief Executive of SEPA to respond. Her response is as follows:

Continued Availability of Service:

SEPA’s 24-hour availability to the Scottish public remains fully in place, ensuring that we provide critical support for Scotland’s communities and environment. Where appropriate, this includes direct access to a SEPA employee to ensure a timely and effective response. Additionally, we are introducing new ways for customers to contact us, giving them options that best suit their preferences. This includes becoming a true multi-channel service, enabling access through various platforms to enhance the customer experience and better meet modern communication needs.

Role of the Automated System:

Our automated system is designed to handle minor, non-urgent matters digitally, either online or through our intelligent IVR system. This ensures these lower-priority issues are managed efficiently without impacting our ability to respond to significant events. Any significant incidents reported are immediately escalated to individuals who are available 24/7 across the country to respond, investigate, and take necessary action.

Human Response to Significant Incidents:

For all significant environmental incidents, any communication reporting a major event, regardless of the time, will be sent directly to a member of our team. This ensures the appropriate action is taken promptly and effectively.

Support for Priority Partners:

SEPA remains committed to supporting Priority Partners, including MSPs, emergency services, and specific businesses. These partners will always have direct access to human assistance for significant environmental events, ensuring smooth communication and rapid action when necessary.

A broad range of organisations from across marine sectors, including restoration and community groups, were invited to attend an introductory meeting about the marine and coastal restoration plan on 4 December. Initial thinking on the plan and its development process was presented, and organisations have been asked to confirm whether they would like to take part in the advisory group. Based on this we anticipate membership will be finalised in the new year.

The Scottish Government acknowledges that loneliness is a public health issue that can be keenly felt during the Christmas season but impacts people all year round. To support the delivery of our Social Isolation and Loneliness Delivery Plan, we implemented the Social Isolation and Loneliness Fund in March 2023. 53 projects are currently operational across Scotland, delivering projects within communities that provide opportunities for people to connect. At end of year one projects reached 11,293 individuals with a focus on priority groups most at risk of social isolation and loneliness. This funding will help organisations to create opportunities for people to connect with one another in our communities and are responding to local needs.

In March this year we consulted on legislative proposals to facilitate marine nature restoration. In the consultation document we set out concerns raised by community groups and restoration organisations with regards to the complexity of the regulatory environment for restoration projects. In response to these concerns we developed proposals to address one element of the complex issues, and while there was broadly support for the proposals, there was a lack of consensus on the detail of the scheme proposed. We will continue to listen carefully to restoration groups and coastal communities throughout the development of the marine and coastal restoration plan, and will identify actions to address barriers to restoration as part of the plan.

We are aiming to publish the marine and coastal restoration plan by the end of 2025.

We do not currently have an overarching mechanism to record where restoration is taking place across Scotland. Not all restoration projects require a marine license, and the patchwork of other consents and licenses needed by restoration projects does not provide a coherent overview of restoration activity in a centrally held database. The registration process for restoration projects we consulted on earlier this year was intended as a first step to improve our understanding in this regard. We will continue to explore the feasibility of such a process as part of the development of the restoration plan.

The Scottish Government and SEPA meet regularly to discuss policy and governance matters. Although the Scottish Government has been acutely aware of SEPA’s change plans for their call centre, this is an operational matter for SEPA.

SEPA has not raised any emerging risk, or issue with significant implications, for it's operation or governance with regards to changes to the 24-hour call centre.

We understand decisions around the call centre align with SEPA’s wider plans for organisational transformation and Public Sector Reform.

The Scottish Public Finance Manual (SPFM) sets out the appraisal framework for proportionately securing best value and value for money. Scottish Transport Appraisal Guidance is designed to comply with the SPFM and forms the first stage of the Business Case process. The current version of the guidance was published in January 2022, following engagement with the user base comprising Regional Transport Partnerships, Local Authorities, Academia and Consultancies.

The Scottish Government is committed to enabling proportionate and efficient appraisal and is working to ensure the business case process is progressed as quickly as possible, whilst also ensuring the requirements of SPFM are met.

A regular topic raised by the user base is for ‘more proportionality’. In response to this feedback, Transport Scotland encourages the use of a ‘risk-based’ approach to appraisal to focus resources on those aspects which are most important to decision making.

Additional options being explored to encourage proportionate appraisal include training courses, more frequent user group meetings and the publication of existing work to demonstrate good practice.

Decisions on non-domestic rates for 2026-27 will be considered in the context of the Scottish Budget 2026-27.

The Scottish Budget 2025-26 announced a new 40% relief for hospitality premises, including grassroots music venues with a capacity of up to 1,500, which have a rateable value of up to £51,000, capped at £51,000 per business. Following the passage of the budget, the Scottish Government will update the MyGov website setting out the non-domestic rates reliefs available to provide information to applicants on this new relief.

The Scottish Ambulance Service (SAS) are currently reviewing its operational delivery model for SORT. The findings of the review will be discussed with the Scottish Government to ensure any changes in operational delivery meet with the expectations set out in the service level agreement, and that SAS is able to provide a safe and sustainable response to potentially hazardous and significant incidents.