Chamber and committees

Social Security Scotland is committed to ensuring that the experience of applying for the benefits it administers is accessible and inclusive to support people who experience digital exclusion. In designing the social security system, Scottish Government worked closely with stakeholders, support groups and clients to ensure that the service we create works for the people who will use it, regardless of their geographical location, background or experience of the welfare system.

By design, all Social Security Scotland benefits are accessible through a variety of channels. In addition to the digital options on offer, clients can make contact by telephone or in writing to get support or information on Social Security Scotland benefits. Claims can be made on clerical forms and are available in braille and a variety of languages other than English on request, as are our information leaflets.

Specially trained Client Support Advisers based in each of the 32 Local Authority areas across Scotland, provide a local, accessible service to that area. Advisers can provide clients with face-to-face support to claim Social Security Scotland benefits, gather and provide supporting information, report change of circumstances or provide general benefit advice. Appointments can be arranged for clients in their home, in local outreach venues, or by video or telephone, ensuring that the service is as accessible as possible, at a time and place that meets clients' individual needs, especially for those that are digitally excluded.

The funding formula for the Local Government Settlements for local authorities in the Highlands and Islands recognises their need in relation to transport and includes allocations for this. It is, however, for individual local authorities to decide how to allocate the total financial resources available to them.

We do recognise the challenge for local authorities that have responsibility for ferries and have provided more than £136m over the last 5 years to support the running of these services. Orkney and Shetland Ferry Replacement Task Forces are in progress to look at processes for ferry replacement and potential solutions.

The Scottish Fiscal Commission publish estimates and forecasts of eligibility and payments for Scottish Child Payment and Best Start Grant but only for Scotland. There are no estimates or forecasts of eligibility and take-up (the proportion of eligible children that receive payments) by area within Scotland. Their figures cannot be used to inform eligibility or take-up rates for East Kilbride specifically.

Social Security Scotland publish statistics for applications and payments for Scottish Child Payment and Best Start Grant by local authority areas (including South Lanarkshire) but not at constituency level and statistics for 2023-24 are not yet available.

However, internal Scottish Government analysis suggests around 5500 children in East Kilbride are eligible for Scottish Child Payment in 2023-24 and around 1000 for Best Start Grant. Of those, it is estimated around 4500 children will receive Scottish Child Payment and around 1000 children will receive Best Start Grant.

These figures have been rounded to the nearest five hundred to reflect the fact they are approximate estimates and use national level eligibility and take-up rates. We have not provided specific estimates for each Best Start Grant payment due to the uncertainty associated with such small numbers however the number of children eligible for Best Start Grant are expected to be roughly spread evenly across the three different payment types. Since Early Learning Payment and School Age Payment are paid automatically to eligible clients already receiving Scottish Child Payment but Pregnancy and Baby Payment is not, we would expect slightly fewer children to receive this payment than the other Best Start Grants. See Table 1:

Table 1: Estimated number of children in East Kilbride constituency forecast to be eligible for and receive Scottish Child Payment and Best Start Grant, 2023-24.

The most recent Scottish Fiscal Commission forecast, published on 25 May 2023, shows Social Security expenditure of £4.2 billion in 2022-23, and forecast to be £5.3 billion in 2023-24. The SFC highlight that the OBR have forecast the Block Grant Adjustment for Social Security to be £4.4 billion in 2023-24, with the Scottish Government investing £756 million above the level of funding received through the Block Grant Adjustment, which includes funding for new payments only available in Scotland.

The Scottish Fiscal Commission’s May 2023 publication can be found at: https://www.fiscalcommission.scot/download/2023/06/Scotland_s-Economic-and-Fiscal-Forecasts-May-2023-full-report-revised-June-2023.pdf .

Social Security Scotland listens to feedback from clients and continually evaluates call handling processes and systems.

The agency has made changes to the way in which they handle calls, including better real-time monitoring of call volumes to enable more efficient queue management and a simplified options menu that makes it easier for clients to connect with the correct agent to support or deal with their enquiry more quickly.

The Scottish Government recognises the important role that bank branches play in Scottish communities. Despite financial services regulation being reserved to the UK Government, we have sought to engage with the banking sector following decisions they have made to close Scottish branches in recent years.

Through these engagements Ministers have reiterated the importance of bank branches to individuals and local businesses across Scotland - particularly for our rural and island communities, vulnerable individuals and digitally excluded consumers. We have also sought assurances that impacted employees from branch closures would be offered roles elsewhere in the business should they want them. Banks have confirmed they make regular contact with affected customers to inform them of the alternative services available to them, including through initiatives such as shared Bank Hubs, improved Post Office services and Community Bankers.

Most recently, I met with Lloyds Banking Group (LBG) on the 27th of June following the company's announcement to close 17 Bank of Scotland branches. LBG emphasised the support that they are providing communities and expressed their willingness to work with local representatives to ensure that the support provided is sufficient for the local area. Officials are also working with the Financial Conduct Authority (FCA) to arrange a meeting between myself and Nikhil Rathi, Chief Executive of the FCA, to discuss the work of the FCA in Scotland with a focus on understanding how the unique cash access requirements of Scottish communities and businesses are being addressed.

The operation of vessels and ports for scheduled services is a matter for Caledonian Maritime Assets Ltd, CalMac Ferries Ltd and Serco NorthLink Ferries.

Information on the vessels owned by CMAL is available on their website.

Home | CMAL Caledonian Maritime Assets Ltd (cmassets.co.uk)

Information on how these vessels are deployed on Clyde and Hebrides and Northern Isles Ferry Service routes is available on the individual operators websites.

Ferries to Scotland & Scottish Isles | Caledonian MacBrayne | CalMac Ferries

The Scottish Government do not hold full operational details of the ports at which CMAL or other vessels can dock but it is our expectation through the contracts that the Operator will utilise the vessels flexibly as it considers appropriate in order to maintain lifeline services for communities.

The levels of funding associated with bus and rail operations can be found in Transport Scotland's annual accounts. Please note the annual accounts for 1 April 2022 – 31 March 2023 will be available later this year.

Links provided below for the five years as requested:-

Annual Report & Accounts for the year ending 31 March 2022

Annual Report & Accounts for the year ending 31 March 2021

Annual Report & Accounts for the year ending 31 March 2020

Annual Report & Accounts for the year ending 31 March 2019

Annual Report & Accounts for the year ending 31 March 2018

The Scottish Government does not hold information on fees or levies charged by ports for cruise ship calls.

Port fees and charges vary by port and are commercial matters for the port concerned.

The Scottish Government has not made a decision to privatise charge points on the ChargePlace Scotland network.

ChargePlace Scotland’s charging assets are owned by over 400 separate organisations across the public, private and third party sectors. These organisations are responsible for procurement, maintenance and commercial decisions relating to their own charge point assets.

The Scottish Government does not routinely monitor the number and type of privately run charge points at this time. This information is, however, monitored by the private sector – for instance, Zap-Map monitor and publish monthly statistics which includes the total number and type of privately-run electric vehicle charge points across the UK.

Transport Scotland is supporting local authorities to develop public electric vehicle charge point Strategy and Expansion Plans, to identify the opportunities to work with the private sector to grow Scotland’s network. These plans are identifying local and regional charge point needs, the investment requirements, as well as the best approaches to delivering collaborative investments with commercial charge point operators.