They would be willing to look at how they can accommodate more.Finally, it is a law of nature that the path of least resistance will be followed. If someone can choose between accessing the system through an open door with a guarantee of being seen within four hours or accessing the system by making a phone call, waiting for a call back and then having to go elsewhere for an appointment—perhaps during daytime hours during the week, and perhaps having to phone up for an appointment and being unable to get through—it is clear which path they will follow.