Scottish Parliamentary Corporate Body Complaints Handling 2022-23, Quarter 4 (1 January-31 March 2023) Complaints received Total number of complaints received: 9 Stage 1: 5 Stage 2: 4 Outcomes Resolved 5 (5 at stage 1; 0 at stage 2) Fully upheld: 0 Partially upheld: 0 Not upheld: 3 (0 at stage 1; 3 at stage 2) Not pursued: 1 (0 at stage 1; 1 at stage 2) Pending: 1 (1 at stage 1; 0 at stage 2) Actions taken • Not upheld – 3 stage 2 complaints relating to: o the protest in the Chamber gallery on 22 December 2022 o use of toilet facilities o policy on flags and political symbols • Resolved – 5 stage 1 complaints relating to: o removal of visitors from the Chamber gallery on 30 March 2023 (3): resolved by an apology and explanation o online search results (1): resolved by providing clarification and inviting the customer to take part in website testing o communication with the Parliament by people who have difficulty writing (1): resolved by offering alternative means of contact.