This IRISS insights paper, Self-directed support: ten years on, published in 2021, suggested mixed experiences of choice and control under the legislation, attributing this to a variety of factors including, but not limited to:
Poor communication
Lack of clear and concise information for individuals and staff
Lack of understanding of what SDS is for individuals and staff
Limited capacity, resource, and staffing in social care
Lack of meaningful choice for individuals
High eligibility criteria and limited resource allocation systems
Bureaucratic and unwieldy processes for delivery
Lack of resource available for social care and support
The insights paper also assesses the effect of the pandemic, particularly referencing the rapid...