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For the coming year, we wish the current budget to be maintained, but we recognise that, because the funding from the energy company obligation will fall, extra resources will need to be committed to maintain the level of activity.
For example, NHS 24 has been brokeraged and given extra money that it will have to repay; it is its responsibility to manage that within its overall budget, but we know that it has doubled costs.
At the end of the day, who dares wins—who goes the extra mile wins the cherry. I do not think that it is such a huge deal to have double coding, and it would not put you out that much.
My point was that I do the things that I am asked to do in my extra time, if you will, because I am interested in the issues and the impact on society and so forth.
We will still have the existing customer satisfaction measures in the OPA on issues such as contacts and response times. The new measure will be an extra, and we will still have everything that we had before.