Some calls may go unanswered due to callers disengaging after automated messaging, being signposted to other services, or opting for a callback during peak times.While data on abandoned calls is collected, the specific reasons for call termination are not identifiable.The Scottish Government continues to support NHS 24 in reducing unanswered calls, including revising performance indicators to better reflect demand and improve service delivery.Over the past two financial years, NHS 24 has received £28.3 million in additional funding, enabling the recruitment of 22 extra...