Performance Report 2025-26 Q1: April to June 2025 1 Performance overview 1 Our services KPI status Trend Strategic change objectives Key activity Trend status 2 Members support and Green No change A modern, dynamic Red Declined resources parliamentary democracy Scrutiny and debate Green No change Adapting for a sustainable Green No change future Public involvement Green Improved A values-driven culture Green Improved Corporate services and Green No change Operational excellence Red Declined governance Working environment Green Improved 1 Trend is compared to last quarter, Q4 2024-25 2 As overall status was amber for the previous two quarters, now reported as red. 2 Delivering excellence in our parliamentary services: key performance indicators Members services and resources Overall status: Green Measure Target Result Trend Exceptions Core Members’ services On track On track No change Total number of major IT incidents declared that impacted service operating within targets (target 0): Amber Two supplier-related incidents occurred in May 2025, beyond the SPS’s control: A supplier outage disrupted Webex functionality, preventing the receipt...