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From April 2000, we have made available additional resources through a £12 million inclusion programme under the excellence fund to assist local authorities further to develop policies of inclusion and to support the inclusion in mainstream schools of children with special educational needs.
There is a broad question about where people can go if they are dissatisfied. For example, if a council employee speaks to a member of the public in a particular way, that member of the public will often approach their councillor or their MSP.
I am conscious that the prospect of change is worrying for people in communities that are served by CalMac and for its employees. That is why I met the CalMac work force and the trade unions last month to outline our proposals to them.