It is currently the intention of SPS to carry out a more substantial review of its Key Performance Indicators in 2027/28, in parallel with the development of the next SPS Corporate Plan. 112 The Scottish Government and We recognise the importance of high quality and consistent family contact the Scottish Prison Service arrangements across the prison estate, including digital access and the role of should ensure that family Family Contact Officers. contact arrangements - including access to digital visits and The role of a Family Contact Officer (FCO) is to develop, deliver and provide an support from Family Contact effective service to the prison population in relation to all aspects of family matters Officers - are delivered and to provide support, advice and information to management, staff, prisoners, consistently and to a high prisoners’ families and external agencies. standard across the prison estate.