Taken together as the sum of the parts they make a huge contribution to those families and their communities, which is again something that we must not lose sight of.When the call centres were being developed, people liked the sound of a Scottish or Irish accent; however, we have since seen changes in the approach to delivery of such services, including the offshoring of jobs and the automation of services. The reality is that cost is a huge factor to those companies, and it will be a huge factor in how the sector is restructured.I would appreciate some detail from the cabinet secretary about what is going to happen at the meeting next week.