VoiceAbility Scotland Quarterly Report FY24 - 25 Q2; 01/07/2024 – 30/09/2024 VoiceAbility Contract Monitoring Report Service Name Social Security Scotland Benefits Advocacy Contract Name VoiceAbility Scotland; Case/540750 Commissioning Authority Social Security Scotland Monitoring Period Covered FY24/25 Q2 July 2024 – September 2024 Author’s Name Nina Westwood Job Title Contract Manager Contact Details Operations Manager Emily Johnston Commissioner Ebba Svantesson Elizabeth Hurst-High th Date 14 October 2024 Contents VoiceAbility Scotland Quarterly Report .................................................................................... 0 ................................................................................................................................................. 0 Executive Summary ................................................................................................................. 2 Headlines ............................................................................................................................. 2 Successes ............................................................................................................................ 6 Report ...................................................................................................................................... 7 1.