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We have seen a case come before the tribunal in which the complainant was not even the homeowner, although the code of conduct under the 2011 act is very specific on that.
Clarification of the point raised by the commissioner is a matter for guidance, but my officials will work with him on a code of practice that will clarify such issues.
That situation must be addressed, and that must be done through licensing and a code of conduct that everybody involved in the funeral industry needs to abide by.
I would like to ask you a broader question that perhaps goes beyond the code. The code is formulaic, in that it details the procedures and so on that must be followed.
We know that it is a particular problem as we go into the lambing season, and the Scottish outdoor access code sets out how to exercise rights and responsibilities when walking dogs in the countryside.