. • ensuring all correspondence, raising concerns or making complaints about their treatment, from veterans to the Scottish Government, is acknowledged and responded to All correspondence received by the Scottish Government is logged centrally and the aim is to reply to such correspondence within 20 days of receipt. Details on how to contact a cabinet secretary or minister can be found at the link below, this link also provides contact details for local MSPs Contact a cabinet secretary or minister - gov.scot (www.gov.scot) However, it should also be noted that, for individual cases, Scottish Ministers will signpost to relevant local support or complaints processes. • reviewing and seeking to update the way in which the Scottish Public Services Ombudsman handles complaints from veterans about health service.