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The projects will provide additional debt advice to individuals, with a focus on council tax arrears, and will support best practice approaches to council tax debt collection in those local authority areas.
The amendments represent feedback from the industry on the support that it would like to make the scheme work best for its members. We have gone and done what it asked us to do.
Money is pretty rational. It goes to where it gets the best risk-adjusted returns. The problem is that the perception of risk in some of these areas is greater than the reality.
How do we address that problem? Our firm tries to provide the best working environment. We close down diaries to make sure that our staff are not overworked.