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One useful technique that has been used in the past is to get together service users and use them as focus groups to simply talk to us about their experience.
I do not think that we give them half the support that they should get for doing that. They played a crucial role in the dispersal order in Dennistoun by ensuring that young people who were interested were involved in more constructive activities.
If a wider right of appeal is not the right way to overcome that sense of unfairness, what is? If we do not get that right, we will not get the upfront, active, honest and open-minded engagement that we all want.
We do not want to discourage any type of activity, professional or otherwise, but we want to identify activity that is commercial and professional and that, therefore, may be more influential in some ways.