I understand that it is a company looking for profit but it also has to look at serving the communities that it has been serving for many years.iiEJFW Committee, Official Report, 29 May 2018, col 3
This was echoed by Lyn Turner of Unite:
RBS has said that keeping the 62 branches open would cost £9.5 million, which is 0.01 per cent of the profit that it announced in February or March. This closure programme did not have to happen. It is driven purely by profit and by RBS turning its back on local communities.iiiEJFW Committee, Official Report, 29 May 2018, col 10
However, Martin Kearsley of the Post Office explained that the banks are undergoing a 'huge change':
probably a once-in-a-generation change—and that reflects the way in which all of us consume banking services these days, which is the same as the way in which we consume any other service: we research online, look at reviews and make choices.ivEJFW Committee, Official Report, 5 June 2018, col 5
The Committee took evidence from Bank of Scotland, Clydesdale Bank, RBS, Santander and TSB.