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Scottish Parliamentary Corporate Body Complaints Handling 2022-23, Quarter 4 (1 January-31 March 2023) Complaints received Total number of complaints received: 9 Stage 1: 5 Stage 2: 4 Outcomes Resolved 5 (5 at stage 1; 0 at stage 2) Fully upheld: 0 Partially upheld: 0 Not upheld: 3 (0 at stage 1; 3 at stage 2) Not pursued: 1 (0 at stage 1; 1 at stage 2) Pending: 1 (1 at stage 1; 0 at stage 2) Actions taken • Not upheld – 3 stage 2 complaints relating to: o the protest in the Chamber gallery on 22 December 2022 o use of toilet facilities o policy on flags and political symbols • Resolved – 5 stage 1 complaints relating to: o removal of visitors from the Chamber gallery on 30 March 2023 (3): resolved by an apology and explanation o online...
If you have any questions, please do not hesitate in contacting me. Yours sincerely, ANGELA CONSTANCE MSP Minister for Drugs Policy 2.
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We considered examples of this from the USA, namely; the states of Texas, Virginia, California and Illinois, noting the first two states have abandoned this system whilst the numbers agreeing to opt-in are low despite the system being in force since 2010 and 2006 respectively.
Scottish Parliamentary Corporate Body Information on the Scottish Parliament s copyright policy can be found on the website - ’ www.parliament.scot or by contacting Public Information on 0131 348 5000 Published in Scotland by the Scottish Parliamentary Corporate Body All documents are available on the Scottish Parliament website at: www.parliament.scot/documents For information on the Scottish Parliament contact Public Information on: Telephone: 0131 348 5000 or 0800 092 7500 Email: [email protected] Live chat on http://www.parliament.scot You can write to us in any language or contact us using the Text Relay service or in British Sign Language through contact SCOTLAND-BSL.
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Our phase 1 report summarised the priorities in this area from the panels as follows:
Electronic patient record, shared with all relevant professionals – a single set of records integrated across all care services – consistent platform, used for electronic test results, correspondence, etc;
Ability to contact health professionals by email and schedule appointments online, hold consultations via video;
Using technology/wearables to monitor health e.g. blood pressure, diabetes and sharing information with relevant professionals.