Those customers who do not benefit from reliefs were not consulted. 11,173 letters were issued. 7,938 (71%) of those contacted did not respond. Of those who did respond, 1,682 (15% of the total contacted) believed that relief should be granted to all those in the group whose relief is to be phased out with effect from 1 April 2001; and 1,166 (10% of the total contacted) believed that relief should be granted to some members of the group.