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This week, we are moving to multifactor authentication on the website, which is to increase the safety of people who make complaints online. That is another measure that we have taken, and many more are set out in the business plan.
As well as speaking to her outside today, I have spoken to her online recently, and I have heard her very movingly express the overhanging shadow of A9 fatalities on her and the communities that she speaks for.
We did not know at the time that that would have a significant impact on the sector’s ability in Scotland to pivot to deliver the online youth work that was critical for young people throughout the pandemic.
Corrective action had been taken by 11.45, and the system went back online. Looking forward, the agency has a variety of ways in which it might approach that in future.
Our professional users such as lenders and solicitors are authenticated users and have accounts with us, so we verify them. They have access to our online services, and they can carry out registrations and make amendments and that sort of thing.
We have an industry-leading procurement journey, which is an online platform that the Scottish Government provides free of charge to all public procurement professionals.
We have received no apologies. Katy Clark joins us online. Our main item of business today is consideration of the responses from different organisations and individuals to our report on priorities for the justice sector in this parliamentary session.