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We would certainly hope that it is not an either/or situation. As you say, with the best will in the world, we must acknowledge that the available resources are finite and that some prioritisation might be necessary.
There are three basic types of flight—tourism, business and local—and the airlines have to come to a decision, through competition and joint working, on how they can best put in the resources to meet the demands.
On 5 March, Peter Peacock mentioned the important connection between best value and equality. Two or three years ago, the Convention of Scottish Local Authorities issued good guidance on best value and equality, which used the definition of equal opportunities that is in the Scotland Act 1998.
As Stewart Sutherland said when he addressed the committee, there is "bad practice" but "also some good practice" in the public and the private sectors.What we seek—and I agree with what the minister says about best value—is best value for the community care pound.
If officials felt that the member was not pursuing their inquiries in the best way, could an official send to the member a note to suggest that, had the member taken another course, everyone could have saved some time?