The content of the trainingfor NHS 24 call handlers forms an essential induction, as well as trainingprocess, for staff who are unlikely to have worked in either an NHS or acontact centre environment before.Induction training for callhandlers runs over a three week period and covers a diverse range of areasincluding communication, health care governance, performance management,telephony skills, consultation review, medical terminology, call handlersection decision support software, assessment and live...