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Like you, I have been very pleased to see the focus on the Scottish index of multiple deprivation and the laying over of our complainant demographics on areas of deprivation.
I cannot remember how much I will get if my bank goes bust or I am defrauded from my bank account, but let us say that I will get £70,000—and my wife will get that too, if we have a joint account.
To me, it is essential that those aspects are included in the objectives so that ministers have to take them into account when they make decisions later on.
Scottish Ministers may take into account any social or economic characteristics which they consider appropriate when determining which groups are to constitute socio-economic groups.
People told us that they want accountability in the complaints process to ensure it is an effective route for redress & driving service improvements when things go wrong.
The Bill also modifies the form and content of notices to quit and notices of intention to quit, laying out the manner in which they may be communicated and the persons to whom they must be given.
Committee reports
Date published:
22 November 2023