Month Average Time to Call Back (minutes) NHS 24 Population Coverage May 2002 8 438,000 June 2002 5 438,000 July 2002 2 438,000 August 2002 2 438,000 September 2002 2 438,000 October 2002 3 438,000 November 2002 24 1,525,000 December 2002 22 1,525,000 January 2003 7 1,525,000 February 2003 5 1,525,000 March...