WE WILL DO THIS BY: ◗ Seeking and using intelligence gained from discussions, enquiries, feedback and cases to inform best practice and best value, in terms of our approach to educational and training material. ◗ Creating and taking all opportunities to collaborate with key stakeholders, including councils, public bodies and the Improvement Service, to promote the ethical standards framework and to provide training on best practice and the requirements of the Codes of Conduct. ◗ Making the best use of technology and developing digital content to ensure our training and educational material is as accessible as possible. ◗ Being approachable so that stakeholders and service users feel comfortable in contacting us: • for assistance in resolving any practical issues that arise as a result of any gaps or tensions in the ethical standards framework, or potential ambiguities in how the Codes of Conduct should be interpreted; • to seek advice about the provisions in the Codes of Conduct to avoid any inadvertent breach; and • to understand what is required of councillors and members of public bodies to reduce the possibly of needless and unfounded complaints being made. 7 STRATEGIC PLAN 2024-28 Adjudication We will make clear, evidence-based and well-reasoned decisions on cases referred to us for adjudication to help improve standards and ensure any failure to meet those expected by the Codes of Conduct is dealt with in a fair, consistent and proportionate manner.