Calls Offered Number Abandoned Percentage Abandoned 8 May 2002 to 31 March 2003 280,306 1,052 0.38% 1 April 2003 to 31 March 2004 729,232 1,920 0.26% 1 April 2004 to 31 March 2005 1,562,364 75,309 4.82% 1 April 2005 to 31 March 2006 1,628,330 23,895 1.47% 1 April 2006 to 30 November 2006 941,194 1,920 0.20% Note: Information supplied byNHS 24.