.) • a request for information under the Data Protection or Freedom of Information (Scotland) Acts • a decision where there is a statutory procedure for challenging that decision (such as for freedom of information and subject access requests), or an established appeals process followed throughout the sector • a grievance by a staff member or a grievance relating to employment or staff recruitment • a concern raised internally by a member of staff which was not about a service they received (such as a whistleblowing concern) If other procedures or rights of appeal can help you resolve your concerns, we will give you information and advice to help you. 5 How do I complain?