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Where we fall down is on deployment of the data and using it to our best advantage. The cabinet secretary and I have a shared interest in information technology.
We recognise that, for the reasons that I have outlined, we have not been at our best for customers. I have also said that, for Royal Mail to win in the market, we need to get back to being our best.
COSLA’s view is that this caution—it might be best to describe it as uncertainty—would be best addressed through new statutory guidelines for specific sectors and areas.
Following consideration of the annual accounts and annual audit report I will write again to the committee. With best wishes Stephen Boyle Auditor General for Scotland
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application/pdf.
103633.
HMT have responsibility for UK wide VAT policy – and have engaged directly with the Scottish Government on the impact of policy changes in Scotland and this has informed the UK-wide impact assessment that they have published. HMT will be best placed to advice and evidence on how the UK-wide impacts of the policy have been considered.
We expect to publish our next Impact evaluation report in January 2025. With best wishes Stephen Boyle Auditor General for Scotland
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application/pdf.
90608.