As a result, she felt the "impact on patients was not looked at, and nor was how patients were to understand the rationale for the changes that took place".Health, Social Care and Sport Committee Official Report, 8 March 2022, COL 5
She went on to note:
...there has been an abysmal failure in getting over to the public that general practice is changing, why it is changing, why it needs to change and what will be put in place to ensure that healthcare needs are fully taken account...