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We saw many examples of staff having a clear focus on how they can best support the Members. Openness to the public is also part of the organisational culture and a clear value is put on the guided tours, accessibility, and education and outreach activities.
I am confident that it represents the current best practice that is available.
Economy, Energy and Fair Work Committee 30 October 2018, Craig Simmons, contrib. 208, http://www.scottish.parliament.uk/parliamentarybusiness/report.aspx?