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If the individual goes through what we are calling the MSP filter, most MSPs will indicate what the complaints procedures are and strongly recommend that the individual takes that route in the first instance.
The question is partly about culture. I know that MSPs are inundated with material, but I want to mention a COSHEP publication that we sent to all MSPs a short time ago, called "Including Me".
The difference is that the substitution proposal effectively means that someone could attend and vote. An MSP has a right to sit in on this meeting and deliberate.
To ask the Scottish Executive what records are kept in relation to meetings between ministers and MSPs. Ministers meet regularly with MSPs of all parties, both formally and informally.
We should take some decisions as parliamentarians rather than as MSPs who represent political parties, and this is one such decision.The Scotland Act 1998 currently binds us to having only four elected members of the SPCB.