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Going back to what Belinda Oldfield said earlier, I add that one of the key things about focusing on customer experience is to get us away from being just one of the best water utilities to being one of the best service providers in the UK.
The United Nations describes that approach as an international example of best practice in ensuring that the human rights within a jurisdiction are assured and not assumed.
We cannot go back to the situation that, unfortunately, has occurred in the past 12 months, whereby a doctor thinks that they know best and there is no consultation with family members.
Does the cabinet secretary recognise that the best way to help Scotland’s bed and breakfast sector recover is to scrap plans to introduce these cumbersome regulations?