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A lot of the time I feel bamboozled because we have not just NHS levels of bureaucracy, responsibility and accountability, but different ones for the council.
If family members breach an agreement by revealing stuff that has been divulged to them by a husband or wife, they can be brought to account under the law. By extension and by proxy, they, too, get gagged.
We are moving towards using free texts to get in touch with young people in particular. We are also setting up Twitter accounts in many of our offices, so the technology is moving on.