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All that I can keep saying is that a lot of Governments make high-level calls, but they are not legislating or being held to account for them; in many cases, they will certainly not be held to account in the next 10, 15 or 20 years.
There is not an awful lot of information required on it, but people need to have a bank account. For some of our parents, that has been a struggle, but credit union accounts are now being accepted.
The system that was in place had individual accounting, reporting, monitoring and evaluation arrangements for each of those funding streams, which in total accounted for 20 per cent of our resources.
It is worth pointing out that the DWP’s handling of those issues is not static. It is moving to a single account for people—I cannot remember its exact name—so that they can go online and see the whole picture of their benefits, if they have access to the internet.